To develop several operational plans for different aspects of your
business. You can use a business from the 'Example businesses' section
if you do not have a business of your own.
- Develop a written procedure for a process in your
business. This written procedure can be used to clarify the task for
existing and new staff. If you are a sole operator this will still
be a useful exercise as you may be able to refine your process by
- Outline the key operations that need to be completed
to ensure success in your business.
- Develop an action plan for some of your business
objectives. This may include a flowchart, timelined plan or a list
of steps that must be taken to achieve your business objectives.
- Develop a customer service charter. Remember customers
can be both internal and external.
- Develop some benchmarks for the products or services
your business supplies. When benchmarking you will need to consider
the quality standards you want to achieve and the systems you can
put in place to achieve and monitor these standards.
- Develop a staff management plan.
Explore the topics for information that
will help you develop your plans.
Try the activities for some practical
experience with different operational plans.
Discuss your ideas with other learners
and compare different strategies to identify an approach
that suits your business.